Question

timeout at xheckout

  • 20 June 2021
  • 2 replies
  • 25 views

When I checkout after entering my bank details for the direct debit, I just keep getting a time out message, I’ve read the other posts in the community, I've checked details are correct and my addresses match my bank etc but it won’t go any further, can you please advise?


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2 replies

Badge +10

@Matt Lawrence 

Try clearing the cache/cookies for your internet on the device

If you can try clearing it for just idmobile

the following link may help:

https://its.uiowa.edu/support/article/719

 

Userlevel 5
Badge +8

Hello @Matt Lawrence 

Have you tried a different browsers? Also clearing the cache and cookies may also help.

 

Thanks

 

Michelle

iD Mobile 

Why iD Mobile?