Question

Transaction screen keeps refreshing and i get charged each time

  • 15 September 2019
  • 4 replies
  • 221 views
M
Rank
Hi there, I’m trying to purchase an iPhone XR and am up to the payment page where ID takes 0.01 away for the transaction to process, however, this page has refreshed 3 times on my iPad and charged me the 0.01 as well as my phone when I tried on there for a total of 4 times. I’m not bothered about being charged, it’s pennies. Why am I unable to go ahead with the transaction, there’s no error message for me to view so unsure what’s happening

4 replies

Ryan
Rank
Userlevel 6
Badge +10
Hi @Marsargo99,

I am sorry to hear about this. If the transaction has not gone through, then those 1p payments that are pending will be released in due course. Have you tried to make the order from a different device and/or browser?

Ryan
I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Ali442

Ive just checked my account and can see you have taken 5 1 pence payments from my bank account when i was ordering my daughters contract phone. Have these been individual credit searches against my name? I have spent years perfecting my credit score profile. All these searches could have a serious affect on this.

Ali442

Ryan is he being credit searched each time those 1p payments are being taken?

Mohammed
Rank
Userlevel 7
Badge +10

Hello@Ali442,

 

Credit searches are only run once the order has been successfully placed. In the above scenario, I am led to believe the order is not completing to proceed to the credit check stage and thus no credit check is being run.

 

The 1p is taken during the verification stage. 

Mohammed

 

Edit: Topics merged.

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

Reply


Terms & Conditions
Why iD Mobile?