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Transfer my old phone number (iD) to new contract also iD

  • 1 September 2021
  • 7 replies
  • 83 views

Userlevel 1

Hi there, I know this may have been asked before but I thought I'd upgraded from a iD contract to a new iD contract.

It turns out I ordered a completely new contract. Question is:

How do I keep my existing iD phone number and transfer it to my new iD phone and contract.

I'm really confused.

 

Thanks in advance

Chris

 

 

 

 

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Best answer by Will 3 September 2021, 14:23

Hi @Chrisj61,

 

So you can either return your handset to a Carphone Warehouse store to action a return and cancellation, or you can post it back to us and we can keep an eye on proceedings here for you. For more info, please see the link below:


https://www.idmobile.co.uk/help-and-advice/returns-cancellations#paym-phone

Which option would you prefer? Please let us know either way and we can assist you appropriately either way.

 

Will

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7 replies

Userlevel 4
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Hello @Chrisj61,

I think you only keep your existing number when you upgrade.

If you really have got a new contract then you may have a problem.

I recommend using the Live Chat service to try and resolve your issue soonest.
To avoid the 24/7 Chat Bot when using Live Chat, type in “speak to an agent” or “talk to a person”.

You also try finding a solution in the support pages at:

https://community.idmobile.co.uk/upgrading-or-changing-your-plan-67

Good luck!

Userlevel 1

Thank you. I will try typing in ' speak to an agent' 

Thanks again

Userlevel 3
Badge +1

Hi @Chrisj61 thanks for getting in touch.

I am afraid there is no way to transfer the number. When did you purchase the new contract? You may be able to return it, and then upgrade instead.

Userlevel 1

Hello Sian, thank you for getting back to me.

Oh really! Ok well the contract started on the 26th August and I put the new SIM in so the phone has been unboxed, charged and switched on.. 

What's the best option for me now? 

Many thanks

Chris

 

Userlevel 6
Badge +8

Hi @Chrisj61,

 

So you can either return your handset to a Carphone Warehouse store to action a return and cancellation, or you can post it back to us and we can keep an eye on proceedings here for you. For more info, please see the link below:


https://www.idmobile.co.uk/help-and-advice/returns-cancellations#paym-phone

Which option would you prefer? Please let us know either way and we can assist you appropriately either way.

 

Will

I understand that I cannot move my number (07912508693) from my old ID contract to my new one. 

 

Please could you let me know how to proceed with cancellation, if indeed the phone number port is not possible. 

 

Thank you. 

Userlevel 6
Badge +8

Hi @Abi Range,

 

So you can either return your handset to a Carphone Warehouse store to action a return and cancellation, or you can post it back to us and we can keep an eye on proceedings here for you. For more info, please see the link below:


https://www.idmobile.co.uk/help-and-advice/returns-cancellations#paym-phone

Which option would you prefer? Please let us know either way and we can assist you appropriately either way.

 

Will

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