Why does the service I just started yesterday, already have a extra data cap turned on to max at £25, then started charging me immediately. I apparently have already used £3 on an unlimited (total, Internet, phone and text) added to this months bill. How can I use extra data on a unlimited account? I used less then 1gb of Internet. I can't set the extra cap to my unlimited account to 0 (since why do I need extra when my accounts unlimited) since the extra amount already went through. Can you please explain what is going on.
U limited data plan is trying to charge me extra after the first day.
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Userlevel 5
+8
Hello
There are charges which are not included within your unlimited allowance, further information can be found via the link below:
https://www.idmobile.co.uk/help-and-advice/call-charges
Please let us know if you require any further assistance.
Thanks
Michelle
iD Mobile
Could you please send me what it was that I used then that cost the £3, I don't think I've used anything that would be out of the plan.
Userlevel 5
+8
Hi
We’ll need to take a look at your account.
We’ll send you a private message on here so that we can verify your details.
To view the message sent. Simply click on your profile icon in the top right, then go to your private messages.
Thanks.
Michelle
iD Mobile
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