It seems the only way to make account changes is to open a live chat but I’ve tried to load Live chat via “https://www.idmobile.co.uk/live-chat” in Chrome, the button doesn’t work. I tried it in Firefox, the button doesn’t respond. I tried in Tor browser, the button doesn’t respond. I tried in Microsoft edge browser, the button doesn’t respond. I finally tried the old deprecated Internet explorer browser and clicking the button opens a chat bar but it says “Connection unavailable”. It seems if I wanted to cancel or make any changes it won’t load.
I need immediate help with this as something like cancelling an account and stopping payments shouldn’t be this problematic, at this point this is near theft!