Question

Unable to access Live Chat

  • 14 June 2021
  • 2 replies
  • 31 views

Userlevel 1
Badge

It seems the only way to make account changes is to open a live chat but I’ve tried to load Live chat via “https://www.idmobile.co.uk/live-chat” in Chrome, the button doesn’t work. I tried it in Firefox, the button doesn’t respond. I tried in Tor browser, the button doesn’t respond. I tried in Microsoft edge browser, the button doesn’t respond. I finally tried the old deprecated Internet explorer browser and clicking the button opens a chat bar but it says “Connection unavailable”. It seems if I wanted to cancel or make any changes it won’t load.

 

I need immediate help with this as something like cancelling an account and stopping payments shouldn’t be this problematic, at this point this is near theft!


2 replies

Userlevel 6
Badge +1

It’s responding for me but it does take several seconds before anything happens.

I then get the following:

 

 

Not good! 😔

Userlevel 3
Badge +7

Hi @ysnhh,

Did you manage to get assist with this?

If not please get back to us here and we can send you a private message so we can assist you with your query.

 

Kash

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