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Unable to receive calls from networks other than iD since PAC number change

  • 31 August 2019
  • 4 replies
  • 192 views

Userlevel 1
I can receive calls and texts from iD accounts but not any other networks - including landline. I am a new customer to iD and it's not looking too good as my mobile is now useless. Any ideas?
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Best answer by Mohammed 2 September 2019, 17:46

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4 replies

Userlevel 7
Badge +10

Hello @RobertoG,

Try restarting the device. If this doesn't work, you'll need to get in touch with us via 
We'll be able to raise a ticket to our Technical Team to investigate further as it's possible the port has only partially completed.

There's not much more general advice I can suggest trying from this platform.

Mohammed

Userlevel 2

They could help you.

My son as a new phone with ID his old number has transferred today he is able to make calls but not receive calls?

Userlevel 6
Badge +4

Hi @Dominic#1 

 

This usually does happen as the porting process has not been comepleted. Is your son still having the same issue?

 

-Mohsin

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Why iD Mobile?