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unable to redeem subscription

  • 5 August 2022
  • 3 replies
  • 68 views

I swapped to ID last month and they sent an email about apple subscription free for 4-5 months. I clicked on the link, pressed redeem but it keeps saying there is an error. Can someone tell me what the issue is? 
 

thanks 

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Best answer by WelshPaul 6 August 2022, 01:34

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3 replies

Userlevel 8
Badge +6

Would it be the 5 months free Apple Music offer?

https://www.idmobile.co.uk/apple-subscriptions

What exactly is the error your seeing?

This is what happens when I try to redeem it.

I press redeem now, it tells me I have free access till jan then it says it needs authorisation, then it ‘contacts bank’ then it goes to redeem gift card.

 

as seen in uploaded photos 

 

Userlevel 5
Badge +6

Hey @MomoK, this is something you’d need to contact Apple, or, potentially, Disney about.

 

Thank you,

Rory

Why iD Mobile?