I am trying to set up direct debit on my account but every time I try it says unable to validate bank details that were entered I have checked them a ridiculous amount of times and are definitely correct but still just says invalid bank account! This is ridiculous as I can’t upgrade my phone (which I need to ASAP) unless I set up a direct debit yet when I try it won’t let me?!! Help!
Hi
Are you trying to re-instate the original direct debit details that you had originally set up when purchasing the contract?
-Mohsin
Hi
HI
Have you tried signing out of the iD app, signing back in, and then tried to set up your direct debit again? Also, is your new bank account working with other direct debits set up?
-Mohsin
Hi
And just to confirm, you are using a Visa Debit account to set the direct debit account up on the iD Mobile app?
-Mohsin
Hi
Something must be tripping the validation. Is the address that we hold for you the same one that the bank holds for you too? Also, have you tried setting up your direct debit using both our app and our website? Here is the link to our website log-in if not: https://my.idmobile.co.uk/.
Ryan
Hi
Hi
Thanks for trying those. I would recommend asking your bank for any advice, just in case the block could be on their side. Please let us know how that goes.
Ryan
Hi
Hi
Do you mind if we ask what Bank it is that you’re dealing with sorry?
Will
Hello
Sometimes virtual banks can have issues with the checks when the details aren’t provided correctly. Banks like Monzo/Revolut etc tend to fail checks.
Are the bank account details the ones you had on the account previously?
Are they in your name?
If so, the next steps we can only think of is getting this looked into further via PM.
Let us know the above and we’ll send you a PM if we still can’t fix it.
Mohammed
Hi
Hi
We’ll drop you a Private Message now to log this with our Tech Team.
Will
Hi
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