Why can't I upgrade to a new deal when I have been a customer of id for years.
Hi
Have you tried to use the following steps to upgrade?
1.Select my account from the main menu, which is located at the top left of the screen for app users, or on the left-hand side if you’re in My Account).
2. If you are eligible to upgrade, you will see the upgrade now option. You can select that option to view and purchase current upgrade deals available to you.
3. If you are not eligible to upgrade, you can select the 'Check if I can upgrade' option within the manage my plan section. You will then be shown the reason you are not currently eligible.
Hope this helps.Â
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Aklima
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