Question

upgrade

  • 27 November 2020
  • 1 reply
  • 26 views
B
Rank

hi i purchased an upgrade last night and recieved an email saying it was successful and would be processed in 24hours. however today i checked on my online acc and it said i coudnt upgrade till i had set up my DD again. so i have fixed that. however my question is how do i know if the order is going to process and dispatch or do i need to order it again? i need a new phone ASAP as my old one broke. thanks

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1 reply

Michelle
Rank
Userlevel 5
Badge +8

Hi @becca2020 

 

Now that you have set your Direct Debit back up, please can you check within your app to see if there options for to upgrade your account?

 

Michelle 

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