I tried to upgrade to the Black Friday Sim deal 10Gb monthly £8. I tried 3 times and each time a message said the payment had been declined. However, my bank told me the three payments had been processed. What should I do? I only want one upgrade, not three. I have had real difficulty contacting you about it. You have no customer services, email, phone number and PM on facebook only got a bot. What should I do?
Best answer by Ryan
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+10
Hi
We’re sorry to hear about this issue. We will send you a PM now to check the orders to see if they went through however if our system says it was declined then they shouldn’t have gone through. We can also be contacted via Live Chat here if you need anything else.
Ryan
Not able to help. Either you or the bank is wrong. I need confirmation not guesses.
+10
Hi
We can’t confirm anything here in public as you can imagine as we have not got acces to your account at this point. A Private Message was sent to you and we will be able to help further via that method. Thanks.
Ryan
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