Question

Upgrade Confirmation

  • 30 November 2020
  • 3 replies
  • 68 views
G
Rank

Good morning, On Black Friday I chose to upgrade my Sim only plan and chose the £6.00 per month for 5GB data unltd mins/txts.  The process went through smoothly on the app yet I've received no confirmation emails (I’ve checked spam folder etc).  Please can you confirm my upgrade went through.

This topic has been closed for comments

3 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi @GCrocombe,

We’re sorry to hear about that! Plan changes can take 24 hours to complete so when you check your app, can you see the allowances/plan change after this time?

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
G
Rank

No.  I contacted you on the Monday after I attempted to upgrade, and during that time nothing appeared. To be honest I’ve lost faith that it will ever get done as it is now two weeks later so I’m looking at alternative providers now. Thanks for your time.

Michelle
Rank
Userlevel 5
Badge +8

HI i @GCrocombe 

 

We’ll send you a private message on here so that we can verify your details. 

 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

 

Michelle 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?