Question

upgraded and cant make or receive calls?

  • 19 May 2020
  • 5 replies
  • 282 views
Ladyli143
Rank

I upgraded my phone the other day. I now can’t make or receive calls. I kept my number and just transferred my sim from my old phone to the new one. My ID dashboard says I have unlimited minutes etc but can’t make or receive? 

5 replies

A
Rank
Userlevel 3
Badge +5

Hi @Ladyli143 

Were you give an new sim? 

If so have you tried to activate your new sim?

 

Thanks 

Please do not message me directly, as this is currently not being monitored.
lizspk
Rank

I am having this problem too. My phone won’t make calls with either the sim from my old phone or the new sim which has been activated.

Please help me!

Siân
Rank
Userlevel 3
Badge +1

Hi Liz, when had you activated your new SIM? Have you tried rebooting your phone?

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
lizspk
Rank

Thanks for your reply, Sian. My husband managed to speak to someone at ID (I only got a chatbot and went round in circles!) and it seems that the sim wasn’t activated after all, even though it said it was, so that has been done now, so fingers crossed it will now work. Going to go outside soon to see what happens!

Siân
Rank
Userlevel 3
Badge +1

Fab, sounds like you’re all sorted now. Please let us know how you get on. 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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