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Upgrading two phones and received one sim card, which phone is it for?

  • 17 August 2022
  • 3 replies
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Userlevel 1

I’ve ordered two sim upgrades for different phones, each with a different amount of monthly data.  One sim card has been received so far, how can I find out which phone it’s for?  

There’s no documentation, just a card in the envelope with the sim stuck to it.  I have the long number on the card and the shorter number on the sim, how do I identify which phone and data amount this is for?

Thank you :-)

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Best answer by andewhite 17 August 2022, 18:56

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3 replies

Userlevel 8
Badge +9

Okay @CVH, quickest way of getting the answer regarding your x2 SIM only upgrades, will be via the iD Mobile online chat service at https://idmobile.co.uk/live-chat.

The agents in the online chat team work between 9am - 8pm on weekdays.

If you can’t use the online chat, just send a private request to iD Mobile’s social media team on facebook (using Messenger) or Twitter (by Direct Message) for assistance.

Anyway, good luck.

Userlevel 1

I’ll take a look, thank you for your help :-)

Userlevel 8
Badge +9

I’ll take a look, thank you for your help :-)

To avoid the iD online support chat-bot, type “talk to a person” - good luck.

Why iD Mobile?