Question

voicemail

  • 20 September 2021
  • 3 replies
  • 37 views
D
Rank

I cannot access voicemail messages as it tells me I have reached my capped limit

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3 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @DaveLogan,

Do you have minutes available to from your allowances?

You can check this via the app or your account online?

 

Kash

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D
Rank

Hi Kash I have minutes available as I'm on unlimited calls

andewhite
Rank
Userlevel 8
Badge +9

Hello @DaveLogan,

Might be worth double-checking (online or via the app) that your Voicemail service is turned ON. 

To do this from a browser, sign-in into your My Account and then go to the My Services section.

Within My Services you should find the Voicemail toggle control - check your voicemail is ON.

I hope this helps - good luck!

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