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Voicemail charges

  • 7 July 2019
  • 4 replies
  • 89 views

Userlevel 1
I have called the help number (7777) and searched all over, but can not find the answer to my question: Do I have to pay to listen to my voicemails?
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Best answer by Mohammed 8 July 2019, 15:02

Hello @blacksheepgodless,

Sorry to hear you're having trouble locating information on our Voicemail service!

You can find all of the information here: https://www.idmobile.co.uk/help-and-advice/voicemail

In answer to your question, if you're in the UK, there's no charge for this. It'll simply come out of your inclusive minutes. If you have no minutes, then you are charged at the standard out of plan rate for listening to this (40p per minute).

It's available to all of our customer's so you can start using it right away as long as you've got minutes left!

Mohammed
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Userlevel 1
Hi Mohammed,

Many thanks, this answers my question completely! :)

Kind regards,
Allan
I believe this is a serious issue and you should escalhate this to the ID Mobile / Carphone Warehouse CEO Team by explaining your situation tso sdfsdfthis caring expert team now:


FSescalations@cpwplc.com

Attention of Rob Simmons
Userlevel 6
Badge +6
Hello @blacksheepgodless,

Sorry to hear you're having trouble locating information on our Voicemail service!

You can find all of the information here: https://www.idmobile.co.uk/help-and-advice/voicemail

In answer to your question, if you're in the UK, there's no charge for this. It'll simply come out of your inclusive minutes. If you have no minutes, then you are charged at the standard out of plan rate for listening to this (40p per minute).

It's available to all of our customer's so you can start using it right away as long as you've got minutes left!

Mohammed
Userlevel 6
Badge +6
Awesome Allan, very pleased to hear that 😀

If you have any further queries in the future, feel free to make a post in the relevant section and we'll try to get back to you as soon as we can.

Mohammed

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