Question

Voicemail divert not working

E
Rank

I changed the number of rings for my voicemail and ever since it doesnt divert when unanswered. Can anyone help? I’ve tried all the obvious stuff (toggle vm off and on, reset network settings, removed sim, etc.)

10 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hello @edwardjarvis,

Are you able to access your device’s Voicemail settings from within the phone/dialler app settings?

 

Mohammed

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E
Rank

Its an iPhone 11 so there are very limited VM settings within Settings>Phone. The only VM option is “Change VM Password” and that doesn’t work as “Done” is greyed out.

Ryan
Rank
Userlevel 6
Badge +10

Hi @edwardjarvis,

Thanks. If you try to change the number of rings back to what it was, does this make any difference at all? If so, try and change it again and let us know what happens.

Ryan

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E
Rank

Yes, already tried. No matter what I set the rings to I get the same issue. After x seconds the phone goes silent but the caller still hears it ringing until it eventually says “it’s not possible to connect your call….”. It is a business phone and is chasing me real pain. I’ve tried web chat twice but you seem to be so under resourced it’s takes so long that I have to give up and go back to work. The first time I spent an hour and didn’t get anywhere. The second time he just told me he’d be right  with me for 25 minutes before I gave up. Not impressed!

Kevin
Rank
Userlevel 4
Badge +10

Hi Edward.

Do you happen to have any other people in your household who’s SIM you could borrow to see if you’re able to amend the Voicemail settings with that SIM?

It’ll help us get a better idea of the iPhone 11 problem here if so.

It could well be that if you change the settings with another SIM in, that the settings will remain on the phone (and thus be as you require them for the iD Mobile SIM too).

If that doesn’t help then please let us know and we’ll take some further details and pass this to our Tech Team to try and resolve for us.

dgilbert2
Rank
Userlevel 1

@edwardjarvis , hi, was this ever resolved as I have the same issue?

 

All I have learnt is that **61*07782333123# will get things working again, ie, after 30 seconds, Voicemail will correctly answer the call. However, nothing I’ve tried will allow me to change the delay before answering to say 20 seconds. eg **61*07782333123**20# still leaves it at 30 seconds or so.

 

Any more clues?

Will
Rank
Userlevel 6
Badge +8

Hi @dgilbert2,

 

Please mention this in the Private Message you’ve sent us and we’ll pick this up too.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
dgilbert2
Rank
Userlevel 1

Thanks, I will do. Fingers crossed it all gets resolved now :wink:

dgilbert2
Rank
Userlevel 1

This has finally started to work for me by using the exact “code” below;

 

**61*447782333123**15#

 

Is this example the delay before voicemail answers the call is set to 15 seconds but this number can be changed as required.

Ryan
Rank
Userlevel 6
Badge +10

Hi @dgilbert2,

I am glad to hear that you’ve managed to get this to work.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.

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