voicemail no longer working after shortening ring time

I know this is an old thread, but just in case someone comes across it in future, the following (as posted above)  worked for me:

**61*447782333123**20#

This gives my number a 20 second delay before going straight to VM. Before the change, my phone would ring for 30 seconds & stop,  but then the caller would continue to hear ringing for another 30 seconds before it finally went to VM.

@MCR what happens if you dial:

**61*447782333123**20#

(You may need to repeat a few times until you get a “success” message on the iPhone.)

I have now been told after one week with the IDmobile tech team??  that Iphone11 cannot change the Voicemail rings and is defaulted to 30 😡

What a waste of time and energy back and forth for two weeks!

Should have stuck with giffgaff….a bad decision to move 👎

Yes and you have asked me to contact IDmobile or customer services????? I thought that was what you were????? 
Your customer services is absolutely the lowest of the low.  I just wish my 14 days cool-off period had not expired by one day as I would have cancelled this contract and sent the phone back 😡😡 

Don’t sign up to iDmobile if you want good customer service as it useless 😡🤷‍♀️

Just in case anyone else has the same problems I have had for 14 days with a new iphone11 contract phone, the above suggestions to reduce the rings will NOT be accepted on this phone.

You need to go back to the default setting code of 30 secs as you will not receive any feedback from the customer service number or chat line as they are diabolical to contact.  I can’t even get through to the chat line so customer service so far for me is 1/10 as Mohammed did try but the phone would not accept that code. 😡

Is there a technical team available with IDmobile to give precise clear instructions??  
I have not had any of this messing with any other providers.

Also I am not given the option to delete my name only the option to re-record it.  I do not want a full personal message just the usual agent’s voice not mine!

Hello@MCR,

Try this:

**61*447782333123**20#

After some back and forth with @dgilbert2 we managed to find this was the code that worked.

In regards to changing your voice mail greeting, when you follow the steps for voicemail greetings are you not given the option to delete the existing one?

Try recording a new one and when it asks you to record press #, you may need to repeat this a few times.

Let us know if this works as this is what I had to do last time on a different network.

Mohammed

I have been trying to decrease my ring for a week since changing to ID and none of these suggestions work unless I leave it at 30 secs.  I did not have any of these problems with Giffgaff and I phoned ID and still got no agent 😡😡

I just want to decrease the rings to 20 secs 🤷‍♀️🤷‍♀️

If anything changes your end @dgilbert2 just let us know.

We’ve raised the issue (along with the OTP problem) to our Tech Team to find out more on the back of your last private message with us here, so we should hope to know more shortly.

I cant remember but I think it may have been this,

Dial the service code.

1. For example, if the phone number you wrote down is 18056377243 and you want incoming calls to ring for 15 seconds, you'd enter **61*18056377243**15# .
2. Although ringtone lengths vary, 10 seconds is usually about 3 or 4 rings, while 30 seconds is about 5 or 6 rings.

Easy when you have the info