Best answer by Mohammed
Sorry to hear you're having issues with this.
Which handset do you have?
Have you tried checking your call settings on the handset to amend the ruling for Voicemail?
On my Android device I simply need to:
Tap the menu followed by Settings
Tap Call Settings
Choose the SIM (as my handset is dual SIM. For single SIM phones, it'll go straight to the next step).
Then tap Call Forwarding.
This allows me to configure when Voicemail kicks in.
The options for this are:
- Always Forward - All calls go to the set number
- Forward when busy - This will send calls to voicemail when you are on another call
- When unanswered - This is the one you want, which is when your phone is unanswered after the set number of rings
- When unreachable - This is when the phone is switched off/in Aeroplane mode etc.
Your settings may differ depending on if you're on an iPhone or older/newer version of Android.
Hope this helps.