I have a Motorola 5G phone. Voicemail is on in my account and calls which I decline go to voicemail without any problems. Calls which ring for the full length of time do not go to voicemail and a message states the number called is not recognised, check the number and dial again. Help please.
Hi
Welcome to iD Community.
That’s very strange.Â
Please contact our Live Chat team who are able to look into your account .
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on this page, scroll down to see the Live Chat section.Â
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Thanks,
Pearl
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I have been on Live Chat twice and both times my problem was not resolved. I am also emailing Customer Services and receiving replies from different members of staff. So far these people have also not been able to move beyond telling me to switch my phone or voicemail off and on again. I need more specific help or I am going to change providers.
Hi
Sorry you’re issue is still not resolved.
I’ll get someone to pick this up for you and they’ll contact you via PM shortly.
Pearl
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