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Voicemail Notification that won't go away!

  • 30 August 2018
  • 39 replies
  • 5475 views

Since I've joined iD mobile, i consistently receive a voicemail notification message on phone despite not having any voicemail. I have ported my old number.

I've tried clearing the cache in my messaging & contacts app. Then resetting the phone.

I've tried leaving my mobile number voicemail to delete later.

None of these steps have worked.

Does anyone else have this issue or found a working solution ?
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Best answer by Ryan 6 November 2018, 16:57

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39 replies

Userlevel 1

Many thanks for your reply Ryan, I did question if they meant hours but they were adamant it was days. Look forward to receiving a response soon. Regards

Userlevel 4
Badge +10

Hey there @Davewood 

Just wanted to check in that things are resolved?

If not, please get in touch through one of the following and we’ll be happy to help:

 

Dialling 0333 003 7777 for our Customer Services Team.


Reaching our Live Chat Team here: https://www.idmobile.co.uk/help-and-advice/contact-us


Facebook (https://www.facebook.com/idmobileuk/?ref=br_rs)
Twitter (https://twitter.com/iD_Mobile_UK)


Thanks

 

Pretty certain this is what is up with mine too then.  Good to know it’s not my phone on the fritz.  I’ll contact Live Chat later.

Userlevel 7
Badge +10

Hello @SlaMatt,

 

No problem, if you still have issues after contacting us, let us know.

 

Hope you’re able to get this resolved.

 

Mohammed

Hi, 

I’m having the same problem of phantom voicemail notifications from when I ported into iD recently. @Mohammed, are you able to help me please?

J.

Hi, 

I’m having the same problem of phantom voicemail notifications from when I ported into iD recently. @Mohammed, are you able to help me please?

J.

Oh wow, it’s been two-years. How time flies.

I resolved this by phoning ID mobile. The IT person turned my voicemail off entirely. So now the only way i’m notified of voicemail is via text message. My phone no longer prompts me anymore.

This is probably not the ideal solution but i’ve not had an issue thus far. 

Userlevel 6
Badge +8

Hi @umr23,

 

Thanks for sharing, that’s really helpful!

 

Will

I have the same problem.  It show on the screen on the mobile, even if I am using phone on WiFi and not using my ID SIM card.  How do I make it go away and stop notifying me, even though I am no voicemails and have switched it off on my dashboard?

Userlevel 6
Badge +8

Hi @MartinCrilly,

 

Does the notification stay if the SIM from another network is placed in the handset?

 

Will

Hi. Could someone from tech team get in touch as I have recently joined id and ported my number now the vpicemail symbol won't disappear from my phone. Cheers

Hello...is anyone going to bother replying to me

Userlevel 6
Badge +8

Hi @Scott Booth, of course we’ll reply, and it’s no bother at all!

 

We aren’t a live-chat service though, so replies aren’t instantaneous.

 

Have you tried removing the SIM card and powering down the handset for 10 minutes? 

 

Also, have you tried toggling Voicemail off and on again via the iD Mobile App?

 

Will

 

 

Hi will I have tried both these options and still there. Reading back this is an ongoing issue when porting your old number... cheers

Userlevel 6
Badge +8

Oki doke @Scott Booth,

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Will

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