Vulnerable customer

  • 23 February 2021
  • 6 replies
  • 54 views

Userlevel 1

I need help setting up payments that I can control on a fortnightly basis


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6 replies

Userlevel 6
Badge +3

@Mohsin Please could you look into this? 

Thanks, 

Emil

Userlevel 6
Badge +4

Hi @SJAB0411 

You can set this up by logging into your iD app and setting your payment/direct debit to every 2 weeks.

-Mohsin

Userlevel 1

Where in the app can I find this?

Hi @SJAB0411 

If you would prefer to pay every 2 weeks, this can be done via manual payments in your app, unfortunately, it is not possible for us to change how frequently your Direct Debit is taken. 

I hope this helps. 

 

Thanks, 

Jade 

 

 

Userlevel 1

May I respectfully make a couple of suggestions?e

Before commenting, read the full thread.

Before commenting, don't make assumptions.

Thank you.

Hi @SJAB0411 

I hope you can accept our apologies for any inconvenience caused here. 

If there is anything further we can assist with, please do not hesitate to get in touch. 

Thanks, 

Jade 

Why iD Mobile?