Welcome to the ‘Ask a question’ subforum | Join the discussion, ask questions, share advice.
F.A.Q.

Welcome to the ‘Ask a question’ subforum


Userlevel 8
Badge
This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so that your fellow members can find and answer it.

To help others help you, try and include as much info as possible in your question, including your handset type (if applicable).

If you can't find your post after it’s been moved, you’ll be able to see it by clicking the ‘Topics’ category in your profile menu (to get there, click your username in the upper right-hand corner).

Got a question? Then go ahead and post it below!

102 replies

Userlevel 1

Hi andewhite. Thanks and yes it says there are no network problems in this area? 

Userlevel 6
Badge +6

Hi @Batty77, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Thank you,

Rory

Userlevel 8
Badge +9
Hi @Edy1990

You should have received an email with title "Welcome to ID". You will find your number there.

Alternatively you could check it in the settings of your iPad (Settings -> General -> About)

You could also put this SIM into your smartphone for a minute and call a friend so your number would display on yours friend phone.

Kind Regards
Userlevel 8
Badge +9

Hello @Alan.Ramsay,

Thanks for testing that.

I’ll send you a PM so we can get this raised further and look into what could be causing this.

 

Mohammed

 

Userlevel 3
Badge

Hey @kmac 

 

I saw your other post about the double charging on your plan, I’d recommend contacting us directly for this as well so we can take a look into your account and see what’s going on!

 

Please contact us on either Facebook, Twitter or our Live Chat so we can take a look!

 

Tom

Userlevel 1

ok, thanks for letting me know im not going mad or blind.

kmac36

Userlevel 1

Sorry, left a reply rather than ask a question! Not awake yet.

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so that your fellow members can find and answer it.

To help others help you, try and include as much info as possible in your question, including your handset type (if applicable).

If you can't find your post after it’s been moved, you’ll be able to see it by clicking the ‘Topics’ category in your profile menu (to get there, click your username in the upper right-hand corner).

Got a question? Then go ahead and post it below!

HI. I have just joined and am using the Sim for Data only. It is not in my phone. I am however trying to Register on your iD App on my phone. How do I get the Authorisation Code other than to the Phone Number EG email?

Adrian

 If I was you I would get rid of ID & go with some else, you will not get any help on there, but they will talk to you if you have a facebook account. My wife has not got a facebook account so we got no where with these muppets, I have cancelled my account with them & my wife will be doing the same at the end of the month, just look them up on facebook & you will see that ID is a waste of time, no one to talk to that understands what is going on. Hope this helps good luck 

Userlevel 8
Badge +7

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so that your fellow members can find and answer it.

To help others help you, try and include as much info as possible in your question, including your handset type (if applicable).

If you can't find your post after it’s been moved, you’ll be able to see it by clicking the ‘Topics’ category in your profile menu (to get there, click your username in the upper right-hand corner).

Got a question? Then go ahead and post it below!

HI. I have just joined and am using the Sim for Data only. It is not in my phone. I am however trying to Register on your iD App on my phone. How do I get the Authorisation Code other than to the Phone Number EG email?

Adrian

Okay @GulfMac, the only way to get the security code, needed for registration, is by SMS - that’s the iD procedure and it’s cast-in-stone. 

Good luck.

How do I leave Id Mobile when you have no customer service and I therefore cannot tell you I am leaving

Userlevel 8
Badge +7

Just request a PAC (if you want to keep your number) or STAC (if you don’t want your number) by SMS.

You leave iD when you give the PAC or STAC to the new mobile service provider and your iD account gets closed.

Good luck.

@Mohammed 

hello every response that seems close has been from you, here is hope you can help.

 

I wanted to set a sim pin, have attempted twice using the iD PIN number quite possibly (customer service pin?) 

so last attempt. 

I have seen the default pin could be either 0000 or 1234. 
what happens if I lock the sim using the wrong one?

 

I have an iPhone 13. 
 

my phone is my internet as well so would I still be able to access the forum. 
 

kind regards Chris


 

 

Hi,

I have a Google Pixel 6 but some of my contacts are reporting that my text messages are showing with a different number?

We switched to ID mobile in October 2021. 

I have tried adding my number in settings but still having the same issue.

Thanks.

Userlevel 6
Badge +6

Hi @Rongkeys, I’m not entirely sure I follow, sorry? Our SIMs don’t come with a PIN set, so the PIN will be whatever you choose. Please give this Apple support article a read.

If you still need help or the phone is asking for a PUK code, I’d recommend contacting the FacebookTwitter or Live Chat teams.

 

Thank you,

Rory

Userlevel 6
Badge +10
Hi @Dave777.

You may have the option to upgrade your monthly contract within your ID Mobile App or on our website if you sign in and look within there.

It may prove vastly more cost effective to pay a little more a month to increase your overall package than to have to rely on emergency add-on's.

Kevin
Userlevel 8
Badge +9
How can I unlock my iPhone so I can get a different sim to use abroad please

Hello @Pinky123,

Our phones are retailed to be used on a UK network and we would not be able to unlock a device to be used with a foreign network SIM. If you would like us to unlock your device for a UK SIM this is something we can look into.

I am looking to buy the pay monthly sim with 300 minutes, unlimited texts, and 10GB of data, however need to know if it only lasts for 1 month, or if I can keep refreshing it after each month.

Hello @Steven,

The minimum contract length is 30-days rolling, so after 30-days, you'll start again for a new 30-days (also known as a rolling monthly contract).

After 30-days, your allowances simply refresh again and you can keep the SIM.

When you want to cancel, you can do this at any time with 30-days notice.

Mohammed
Userlevel 8
Badge +9
I am currently on a sim-only contract. Through the app, there is an upgrade where the price of the contract is the same (£5 a month) but it comes with more data, 1.5GB instead of the 1GB I currently have. Is it possible to switch to this better contract without ordering a new sim.

Hey @Dragon912,

Sounds like a tariff change to me.

Any order placed via the app/account through either the upgrade/tariff change sections will keep the same account and number.

In some cases, we send out a new SIM with this but it's usually blank.

You'll know it's an upgrade/plan change as it won't ask you to enter details like your name, address etc.

Mohammed
Userlevel 1

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so that your fellow members can find and answer it.

To help others help you, try and include as much info as possible in your question, including your handset type (if applicable).

If you can't find your post after it’s been moved, you’ll be able to see it by clicking the ‘Topics’ category in your profile menu (to get there, click your username in the upper right-hand corner).

Got a question? Then go ahead and post it below!

My I.d online mobile account won’t let me on my dashboard it’s saying it’s not recognising my number 

Userlevel 8
Badge +9


I am currently on a sim-only contract. Through the app, there is an upgrade where the price of the contract is the same (£5 a month) but it comes with more data, 1.5GB instead of the 1GB I currently have. Is it possible to switch to this better contract without ordering a new sim.Hey @Dragon912,

Sounds like a tariff change to me.

Any order placed via the app/account through either the upgrade/tariff change sections will keep the same account and number.

In some cases, we send out a new SIM with this but it's usually blank.

You'll know it's an upgrade/plan change as it won't ask you to enter details like your name, address etc.

Mohammed
@Mohammed
The checkout for the upgrade suggests a new sim will be delivered. Will this result in 2 contracts and 2 sims in total, or will my current contract and corresponding sim be changed to the new contract. This is so I know whether to cancel my current contract when i upgrade to a new one.


Hey @Dragon912,

If you're definitely placing this via the upgrade section and aren't being requested details for an additional credit check or Direct Debit, then it'll just be a blank SIM that's sent automatically with the upgrade.

The old SIM should just update to the new tariff and price plan and the number and payment date will remain the same.

The new SIM can be activated if required but we'd need to do this manually.

We send out a new SIM with upgrades as it usually means a new phone is being purchased, be it with us, or with a third party so we just want to make sure you've got the right sized SIM.

It should be clearly stated this is a plan change/upgrade when placing this and this would be done via the upgrade/plan change section when you've logged into your account online/in the app.

Mohammed
Userlevel 8
Badge +9
hi I have had my phone for over a year on iD mobile for over a year now and ive invested a new phone but still would like to keep my sim. I am keeping my phone but I need it unlocked so I can keep it just incase I need a phone? how does someone unlock their iphone so if they get different sim and number they can still keep the phone?

Hello @erinleisha,

If your phone is locked to our network, you can get in touch with us and we can arrange for the handset to be unlocked to any UK network. This can take up to 72-hours to complete.

Mohammed
Userlevel 8
Badge +9
Hey @martinmother,

Sorry to hear you're having issues with the upgrade feature.

We're currently experiencing technical issues with our website and the upgrade section appears to be affected.

If you could try again later today as we're hoping to have this fixed by then!

Apologies for any inconvenience.

Mohammed

Are there any plans at all to enable Apple Watch cellular users to switch to the ID mobile network?

Userlevel 6
Badge +7

@MrsMuzza,

Is the correct number showing for calls?

Could you please try the below:

Check your Chat Features status: Open the Messages app. Tap More Moreand thenSettings and then Chat features. Check the chat features status. If you’re not connected, tap Retry.

Could you also try this if the above doesn’t work?

Change the phone number associated with the Messages app: Open the Messages app. Tap More More and then Settings and then Advanced. Select Phone number, then edit the number to the correct phone number associated with your SIM card. Tap OK.

 

Kash

Userlevel 8
Badge +9
Hey @MMM,

Have you tried messaging our Live Chat service to see if they could provide an update on your order?



According to our delivery timescales, your order should be delivered Tuesday.

Did you receive a delivery later that day?

Mohammed

Reply


Why iD Mobile?