Question

what is happening. No chat line. No contact on 123, no mobile network available


For weeks my mobile is off line no net work message,  Cannot receive calls or send calls.  Cannot contact chat line.  Cannot contact Id mobile on 123, just drops out.  Cannot open Id mobile on phone. Will not accept password continually tells me wrong password.  have tried new password same message.  Used password suggested by Id mobile same reply.  Can connect on my laptop but nothing else.  Now very frustrating unable to contact anyone.  Time for a refund or cancell contract as now virtually unusable. Please reply soonest

Regards

John Bartlett (18/07/2022)

 


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2 replies

Userlevel 8
Badge +9

Okay @bartlett95, for an immediate response to an issue you should use the online chat service at https://idmobile.co.uk/live-chat.

The iD customer service agents normally work until 8pm on weekdays.

You’ll also get a faster response from iD by using their facebook or Twitter page to send a private message.

This iD forum is not for real-time or near real-time messaging, but if you don’t mind waiting a day or two I’m sure someone from iD will reply to your post.

In addition, the 123 number is for voicemail on iD Mobile.

Userlevel 7
Badge +7

Hi @bartlett95,

Do you still require assistance with this via PM or have been in touch with the team over Live Chat and Social Media?

 

Kash

Why iD Mobile?