What to do before asking a question?

  • 2 January 2019
  • 2 replies

Userlevel 8

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general?

Then you’re in the right place. The iD Mobile Community will give you the answers you need.

And you might not even have to post a new question – it might have been asked and answered already, and sitting on the Community ready and waiting for you! To check if it already exists, here’s what to do…

  1. Use the search bar at the top of every Community page to look for your question. Think about the key words of your question, and enter them first. You’ll then see a list of suggested questions appear below the search bar. If you’re question’s there, go ahead and tap on it!
  2. Browse sub-categories under the ‘Menu’ bar at the top of every Community page. If you find the relevant subject area for your question, tap on it and scroll through the posts.

If you’ve tried the above and definitely can’t find your question, then go ahead and post it! You’ll find lots of advice on posting a question that’ll get answered quickly here: How to start a new topic

2 replies


Could i get a reply to why I have received a notification that I have a final payment to make for my sons contract which ended on the 14th of April. I cancelled the contract also via my account and  had a responce asking to keep my DD open for the final payment. I did this and the payment (Final) one was taken out on the 5th of May. I then cancelled my DD but have since got a message saying to keep my DD open for my contract?? Obviously during this time its not possible to speak to anyone however a live chat would help.

Userlevel 4
Badge +2

Hi @Keano 

Welcome to the iD Community.

I’ve sent you a direct message with further information.