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When I send a message after about 1 minute later it says not deliver but it has actually delivered why does this keep happening ??

  • 20 July 2018
  • 5 replies
  • 130 views

Userlevel 1
I send a message and it takes about 1 minute then says not delivered but the person replies which means it has deliver. How to I control this?
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Best answer by Ryan 25 July 2018, 13:56

Hi @Mollie Hewison,

Thank you for confirming this. Could you give the below a try and let us know how it goes?

1) Try turning off iMessage (Settings > Messages)
2) then restart your phone (by pressing and holding the on/off button)
3) tap Settings > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number)
5) then turn iMessage back to On (Settings > Messages)
6) go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”

Ryan
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5 replies

Userlevel 6
Badge +6
Hello @Mollie Hewison,

By any chance, is this an iPhone?

Have you recently joined our network and have you ported your number over to us?

Mohammed
Userlevel 1
Yes this is a iPhone. Yes first time joining this network and I have powered my old number to this new phone.
Userlevel 6
Badge +6
Hi @Mollie Hewison,

Thank you for confirming this. Could you give the below a try and let us know how it goes?

1) Try turning off iMessage (Settings > Messages)
2) then restart your phone (by pressing and holding the on/off button)
3) tap Settings > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number)
5) then turn iMessage back to On (Settings > Messages)
6) go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”

Ryan
Userlevel 1
Thanks you so much Ryan. It works.
Userlevel 6
Badge +6
Thanks you so much Ryan. It works.

Glad to hear this @Mollie Hewison !

Mohammed

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