Question

who to speak to with regards a bereavement?


i have asked a question and had no response - i need to report an account holders death - this is urgent as i need to SPEAK  with someone, no one is available on chat.

 

can someone help PLEASE


6 replies

Userlevel 3
Badge

Hi @helencowley,

Sorry for the delay in responding to your question.

I have sent you a private message with some information to assist with your query.

Thanks,

Nikhil

Hi - I have emailed as you suggested but not had a response.

are you able to assist again please

thanks

 

Userlevel 3
Badge +2

Hi @helencowley 

We are so sorry to hear about your loss.

We just need to obtain a few details in order to close the account.

Please email a copy of the death certificate along with the mobile number to documents@idmobile.co.uk.

Thanks,

Pearl

I have already done this - can I have a pac for the number as well please as my granddaughter wants to keep the number if possible please

sorry ive not sent to that department - I will send this now

Userlevel 3
Badge +2

Hi @helencowley 

Please provide the details when you email the team at  documents@idmobile.co.uk.

Thanks, 

Pearl

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