i have asked a question and had no response - i need to report an account holders death - this is urgent as i need to SPEAK with someone, no one is available on chat.
can someone help PLEASE
i have asked a question and had no response - i need to report an account holders death - this is urgent as i need to SPEAK with someone, no one is available on chat.
can someone help PLEASE
Hi
Sorry for the delay in responding to your question.
I have sent you a private message with some information to assist with your query.
Thanks,
Nikhil
Hi - I have emailed as you suggested but not had a response.
are you able to assist again please
thanks
Hi
We are so sorry to hear about your loss.
We just need to obtain a few details in order to close the account.
Please email a copy of the death certificate along with the mobile number to documents@idmobile.co.uk.
Thanks,
Pearl
I have already done this - can I have a pac for the number as well please as my granddaughter wants to keep the number if possible please
Hi
Please provide the details when you email the team at documents@idmobile.co.uk.
Thanks,
Pearl
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