Best answer by daniiiiiv
View originalWhy Am I being charged for last 5 months line rental when I cancelled my contract
I cancelled my contract in early August (SIM only) and I am still being charged in January. How can this be and how can I get a refund (I just noticed it in my bank statement)
Hi @Mr Happy
That is strange! Did you make sure that your account was pending closure after you left? Your account would've been available to log in for at least 6 months so you can review old invoices.
If you remember your log in, you can attempt to see if your account is still up and running or was successfully closed. If it was closed then you would get a message stating so upon attempting to sign in. If it's still active then you will be signed in as normal.
I would recommend contacting iD Mobile over live chat or via the phone to get this investigated on:
0333 003 7777 from a non iD number
or
7777 from an iD number
Regards
Dan
That is strange! Did you make sure that your account was pending closure after you left? Your account would've been available to log in for at least 6 months so you can review old invoices.
If you remember your log in, you can attempt to see if your account is still up and running or was successfully closed. If it was closed then you would get a message stating so upon attempting to sign in. If it's still active then you will be signed in as normal.
I would recommend contacting iD Mobile over live chat or via the phone to get this investigated on:
0333 003 7777 from a non iD number
or
7777 from an iD number
Regards
Dan
Hi @Mr Happy
Just checking in, did you manage to get this all resolved?
Kind regards
Just checking in, did you manage to get this all resolved?
Kind regards
i have just realised i have the same problem, should have closed the old contact when a new one was opened, can i claim a refund, cannot speak to them because of lockdown
Â
Reply
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more