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Why did my order fail internal security checks?

  • 4 August 2020
  • 1 reply
  • 48 views

I got an email saying

“Were sorry but weve had to cancel your order as it didnt pass our internal security checks.

Internal checks are carried out for the safety of our customers and we apologise for any inconvenience caused.”

I’ve never had an ID Mobile SIM before. Why did the order fail the check and can I try ordering again?

And how do I contact ID mobile using live chat? I’ve gone onto the contact us page and it says you can contact via live chat, but there’s no link to it or chat box.

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Best answer by Ryan 5 August 2020, 14:46

Hi @tempaccount123,

We’re sorry to see that you have not passed our internal checks. Unfortunately, we are unable to disclose the exact reason why as it would compromise the integrity of our security systems in place.

One possible reason for failing a check would be if your delivery address is quite far away from the billing address, this would prevent potential fraud from taking place. Another reason could be if the payment details do not match the name of the purchaser.

We can only advise you to try again after at least 30-days have passed.

Ryan

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Userlevel 6
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Hi @tempaccount123,

We’re sorry to see that you have not passed our internal checks. Unfortunately, we are unable to disclose the exact reason why as it would compromise the integrity of our security systems in place.

One possible reason for failing a check would be if your delivery address is quite far away from the billing address, this would prevent potential fraud from taking place. Another reason could be if the payment details do not match the name of the purchaser.

We can only advise you to try again after at least 30-days have passed.

Ryan

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