I got an email saying
“Were sorry but weve had to cancel your order as it didnt pass our internal security checks.
Internal checks are carried out for the safety of our customers and we apologise for any inconvenience caused.”
I’ve never had an ID Mobile SIM before. Why did the order fail the check and can I try ordering again?
And how do I contact ID mobile using live chat? I’ve gone onto the contact us page and it says you can contact via live chat, but there’s no link to it or chat box.
Best answer by Ryan
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