I was so excited when I placed my order with Carphone Warehouse for the iPhone 11 on iD Mobile and couldn’t wait for it to arrive as I’ve left my previous (or rather current) network and a family member is waiting to receive my old (again, or rather current) phone. Yet, an hour or so after placing the order, I received an email from Carphone Warehouse to say I needed to call them and provide more information. I called and they said iD Mobile had declined the order! Apparently it’s because I’m young and don’t have a good enough credit history… I’m in my 20s, pay my own rent, taxes, car insurance and phone bill! I’ve never missed a payment on anything including monthly subscriptions and my credit rating is excellent (according to Experian). If someone would like to clarify as to why my order was declined then that would be nice. Better yet, will someone please accept it so I can treat myself and a family member in a rough time?!
+9
Hello
You could try PAYG or switch to another service provider who doesn’t make use of credit reference agencies.
Good luck!
+8
Hello
We are sorry to hear that your application has not passed on this occasion.
When we’re considering your application, the information provided to us by Equifax will go in to our automated decision making system, which will review the information and provide a decision. Our aim is to make decisions as quickly, efficiently, and fairly as we can. If an application requires further review, it will be sent to our specialist credit checking team, who will review the application and provide you a fair decision based on your credit score and history.
If you’ve got any questions on your credit check, you should contact Equifax PLC, the credit reference agency we use. You can find their contact details here: www.equifax.co.uk/business/contact-us/en_gb
Michelle
iD Mobile
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