Question

Wrong number

  • 20 October 2018
  • 3 replies
  • 266 views
A
Rank
Userlevel 1
I’ve brought my old number with me, that’s sorted got pac code etc from old provider and now got my old number back however ,the number which has been replaced is still showing to my contacts when I message or wotsapp etc?????? Help people are confused

3 replies

Mohammed
Rank
Userlevel 7
Badge +10
Hello @Angeledw,

We're glad to hear you've completed the port.

Is this an iPhone?

You will need to update the number manually in WhatsApp from the settings as well as in iMessage.

Let us know if this is an iPhone and I'll give you the breakdown of how to do this.

Mohammed
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank
Userlevel 1
Hi
Thanx for answering and yes it’s an iPhone.
Mohammed
Rank
Userlevel 7
Badge +10
Hi
Thanx for answering and yes it’s an iPhone.

Hey Angeledw,

Hope you've been able to get this sorted and sorry that a reply here was missed.

Can you have a check of this topic here: https://community.idmobile.co.uk/ask-a-question-18/wrong-number-still-showing-in-messages-after-port-536

You'll need to update iMessage manually to fix this.

Let us know if this works.

Mohammed
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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