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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4747 Topics

BBofDon
Rookie
BBofDonRookie
asked in Ask a question.

Prepaid SIM card

Does iD provide a prepaid SIM card for visitors from abroad? My daughter is coming over from Australia and needs a UK SIM card including Data for approx 30 days.

2
BBofDon
Rookie
35 minutes ago
Ricep Sed
Newbie
Ricep SedNewbie
asked in Ask a question.

how do i submit a pac code

How do I submitt a pac code

1
andewhite
Legend
1 hour ago
R
Newbie
RayVonNewbie
asked in Ask a question.

no outgoing service

Due to mix up with direct debit bill did not get paid, as soon as I was aware of this I paid yesterday afternoon. Account shows as upto date but phone still has no outgoing service.How long before it's restored?

2
andewhite
Legend
2 hours ago
J
Civilian
Jward82Civilian
asked in Ask a question.

Number port

My number is due to port over today, any ideas on what time this might happen? A bit anxious of having issues with old supplier etc

1
andewhite
Legend
2 hours ago
R
Newbie
RJ75
asked in Ask a question.

nothing is working.

Bill paid, app won’t allow a DD to be set up as surprise surprise I get a pop up saying “oops something went wrong, please try again” can’t call, can’t text and can’t go online. Does anyone know how to make this second rate app/network actually work? 

9
andewhite
Legend
1 hour ago
C
Newbie
CezarSNewbie
asked in Ask a question.

contract finish

Good evening, my contract will finish next month and I need to close after as I dont use the number. Also I cant make an account so I can close my self as I loose the sim card and the number. So now I dont know how to cancel my contract after finish next month. Thank you

6
andewhite
Legend
1 hour ago
Abigail Jones
Newbie
Abigail JonesNewbie
asked in Ask a question.

New ID mobile issues

Hi,I can't check my data usage, minutes usage or text usage in the new app. It just shows a general overview of my data, texts and minutes left. When are you going to update the new app so you can view the usage properly?Thanks,Abi. 

5
andewhite
Legend
3 minutes ago
A
Civilian
akpai22Civilian
asked in Ask a question.

Poor mobile data signal at home (want to use three home signal)

I am currently experiencing poor signal inside my home.I was thinking about getting some device to boost the signal within my home, such as a femtocell. But it seems that iD don’t make a femtocell, but iD does use the Three network and Three have a femtocell.If I was to get a femtocell from Three (the Three Home Signal), would that help boost the signal within my house?

3
andewhite
Legend
17 hours ago
Mishmash9797
Civilian
Mishmash9797Civilian
asked in Ask a question.

Switching over - the switch number 65075 is not recognised

I am transferring from another provider to ID. I text PAC to 65075 from my old phone and it says its not recognised. Can you help

1
andewhite
Legend
19 hours ago
L
Newbie
Leanne BradshawNewbie
asked in Ask a question.

Refund Duplicate Payment

I have two pending transactions to ID after accidentally submitting request twice. I would like to cancel one of them and the bank have told me I need a 6 digit authorisation code from the Merchant. How can I contact ID to obtain this?

0
L
Newbie
20 hours ago
Joshuapreston27
Newbie
Joshuapreston27Newbie
asked in Ask a question.

app wont let me log

Can’t seem to get into my account on the app I’ve put in the right details and it says they don’t match when they are the same details as before I’ve tried putting my last name in capital letters and also tried with just the first letter of my last name in capital letter still not letting me get in 

5
andewhite
Legend
20 hours ago
H
Civilian
HPTSauceCivilian
asked in Ask a question.

Can't add my iD mobile number to access the app

Hi there, I am trying to access the app so I can raise my cap to make international calls. I was previously logged into the app, but this time was prompted to re-register. When trying to add my iD Mobile number, I get to the stage where I have entered my mobile number, last name and date of birth and it sends me a code, but every time I enter the code I get an error message saying ‘oops, something went wrong’. I have tried multiple times and am entering the code correctly. Please advise as I currently can’t access anything. 

0
H
Civilian
23 hours ago
D
Newbie
DOooOBNewbie
asked in Ask a question.

Credit Checking Flawed

Hello ID Community,I'm wondering if anyone can explain some detail behind how the following has unfolded:1) Ordered £16/unlimited SIM as existing customer deal. 12 months contract.1a) Cancelled: "bad credit"2) Ordered £8 smaller deal. 1 month contract.Just to highlight: this is a total commitment of £8. 2a) Cancelled: "bad credit"3) Found out ID uses Equifax. Spoke to Equifax. Not only is my credit score very good, but also the specific details that ID likes to check all have no negative issues. They're all fine. I'm going to Currys this afternoon to have some discussion about this. ID has put me in a position where my current EE contract has nearly expired, but I have nothing to replace it with. Any thoughts greatly appreciated. 

5
D
Newbie
19 hours ago
D
Civilian
DanbyWCivilian
asked in Ask a question.

Error message when updating my Direct Debit

I've been trying to change the details on my direct debit for about a week. I keep getting 'Oops something went wrong, try again later'. At first this was every time I try to log in. Now that I’ve logged in I am unable to update my Direct Debit. I have changed my bank account. The details are correct but I’m still getting 'Oops something went wrong, try again later'.After reading other peoples experience - I have tried downloading the app on my phone. Still the same. I have tried updating the app and restarting my phone.Can someone please help? If I am unable to change my details I wont me able to pay my phone bill.

3
andewhite
Legend
21 hours ago
Djrob Coxhead
Newbie
Djrob CoxheadNewbie
asked in Ask a question.

ask a question

I can't remove adult content  

0
Djrob Coxhead
Newbie
1 day ago
D
Newbie
DazfordNewbie
asked in Ask a question.

pac

Hello 1st time here ,second time I've waited for my number from Vodafone to switch to ID it should be dine today but still nl joy and like I said its the second time I've tried can someone pls help me thanks 😊 

12
andewhite
Legend
23 hours ago
steveTu
Newbie
steveTuNewbie
asked in Ask a question.

Issues with both the mobile app (biometrics) and Web based laptop access

Since the software changeover, I’m having major issues with both the mobile app and the web based laptop access.The mobile app asks me if I want biometric login enabled - but if I try to log in with a fingerprint I get an inane ‘Oops something has gone wrong’ (who designs this stuff? ‘Oops’ really?) message. If I then login using a password, I can at least log in, but if I then try to turn on biometrics from my account, I get the same inane ‘Oops’ message). Using Android 14 on Samsung Galaxy A14. If I try to login from my laptop, it’s completely hit and miss. This morning I get a ‘Let’s Get Started’ message, followed by the email and password (with captcha) login route - but it goes nowhere. It just loops then on ‘Let’s get started’ over and over again OR I get a blank screen. I’ve cleared data/cache and retried - still with no joy. Using Firefox 124.0.2 on Fedora 38.Any idea when this will be fixed?

5
andewhite
Legend
1 hour ago
J
Rookie
john1971Rookie
asked in Ask a question.

bill cap

Does anyone know when the adjust bill cap option in the app is going to start working?Oops something went wrong.…There are not many features in the app can we please have the ones that are there working?

1
Tom
iD Mobile Employee
20 hours ago
D
Newbie
DobbyNewbie
asked in Ask a question.

Charged Twice for Minutes Add On

I requested a 200 minute add on in the website for £3.  However I was charged twice and my account will be debited by £6.  How can I get a refund or this error on the website ? Thanks, Dobby

2
D
Newbie
22 hours ago
Claire Weaver
Newbie
Claire WeaverNewbie
posted in Ask a question.

PAC code for two numbers

I have just received two seperate SIM cards, I am transferring from Sky who gave me one pac code for two numbers. I have managed to switch one across but when I enter the details for the second one it says it cannot be processed, can someone contact me how to get around it as I don’t want to wait 30 days and have to pay for both for another month. Thank you 

1
Tom
iD Mobile Employee
22 hours ago
Milan Davidson
Newbie
Milan DavidsonNewbie
posted in Ask a question.

paying your mobile phone bill

i paid my phone bill the day before a direct debit was meant to come out i paid the whole thing and it says that the payment was successful however i keep getting a notification from my bank saying that the direct debit has failed to come out how can i stop this?

1
Tom
iD Mobile Employee
22 hours ago
C
Newbie
ChrissyminNewbie
asked in Ask a question.

Cannot access Whatsapp after transferring from Vodafone

I recently moved from Vodafone to ID. At the same time, I upgraded to an iPhone 15 pro. However, when I tried to open WhatsApp for the first time after transferring from my old phone/SIM, it keeps asking to add my number. I did follow the instructions on WhatsApp on my old phone to transfer the chats but the issues seems to be when I try to add my number into the WhatsApp app on my new phone. I’ve tried uninstalling the app from the new phone and reinstalling it again but I just seem to be going round in circles. I’ve also reset the network settings, switched the phone on/off etc. I’ve watched multiple videos on YouTube but nothing seems to be working! I kept the same number when I moved from Vodafone to ID. Has anyone else had the same issues and if so, how did you resolve the issue? 

6
andewhite
Legend
18 hours ago
V
Civilian
velan75Civilian
asked in Ask a question.

poor coverage in my area

I live in Hersham Walton on Thames, KT12, before taking the contract when i checked the coverage and even now with both ID and Three network it says very good network for 4g and good outdoor for 5g. But from the time i bought the contract 2 months now, it is poor network and i cant get single line with 4g inside the house, and predominantly i cannot take calls at home, only to rely on whatsapp call. and also while travelling in car , mostly i cannot take calls as even 4G is struggling, only 5g is privilege in some areas that are not related to me. I have a phone contract and am really not happy with the shift from my previous provider, as i never had the poor network issue for all these years.on top, i cannot use WIFI calling too as even it is enabled, as the 4g is poor inside the house even that is not possible.Please provide suggestions on what can i do??

7
andewhite
Legend
1 day ago
Joe Travis
Newbie
Joe TravisNewbie
asked in Ask a question.

payment been taken 3 times, trying to find someone to contact

Hi all, First time user of this community.I was recently sent a message informing me that my phone payment was due in 2 days and that I had to pay. I’ve been having issues setting up a direct debit, which has meant these are regular. I attempted to pay but when i attempted to pay I entered the details and got a “Ooops! something went wrong” and never received a confirmation of payment. Two days later my phone got cut and I received the text message and again attempted to pay, but the above happened again, on 2 different cards. Again, neither have received confirmation of payment. Yesterday i attempted again and the same happened, however, I then received a notification from my bank, as ID Mobile have taken 3 separate payments from me for my phone contract this month. This totals £110 in total. I’m a relatively low income job and have a family to support, so every £ is crucial in the current climate. I’m trying to get hold of someone to see how this is resolved, as my balance currently

3
Tom
iD Mobile Employee
21 hours ago
Andy Boyle
Newbie
Andy BoyleNewbie
asked in Ask a question.

says cap reached for outgoing calls but i have unlimited calls

As above, when I try to make a call it says I’ve reached my capped limit but I have unlimited calls on my plan. Live chat not working. Need phone urgently and can’t find contact number.

2
Tom
iD Mobile Employee
23 hours ago
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