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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
  • 5
  • 237

4807 Topics

B
Civilian
Black-kite-13Civilian
asked in Ask a question.

Wrong number still showing in messages after port?

I have successfully ported in my old number to my ID mobile sim but recently it has stated to show my temporary ID mobile number when I send a text to anyone. Why is this?

21
Tom
iD Mobile Employee
6 months ago
Shellll
Newbie
ShellllNewbie
asked in Ask a question.

has id mobile gone down

Anyone having issues?? Mine is saying not registered to network not had this before? 

115
Tom
iD Mobile Employee
2 months ago
S
Newbie
shoozpupNewbie
asked in Ask a question.

phone with split personality! (Different number after port on texts)

I’m guessing that this is a porting issue but...... I just took out a new contract and got a PAC code from my old network to keep my old number. I got a text from ID saying my number was transferred and it shows up on my dashboard when I log into ID online or with the app. When I make calls it’s all rosey, my name and transferred number show on the recipients phone, and I can call my phone with the transferred number. Texting on the other hand.....they are sent and received from the original number that the SIM card had, and that number also shows up in settings associated with text messages and my various ‘i’ accounts, and also on the details of my phone under the devices associated with my iCloud account. As it’s attempting to use two numbers on one phone I can only assume that the porting of the number hasn’t worked properly unless anyone knows better! Thanks, Dan

27
Mohammed
iD Mobile Employee
1 year ago
C
Newbie
ch44rliesNewbie
asked in Ask a question.

phone number expiring for imessage and facetime

recently ported my old number and it’s finally switched over - but my iphone says my number will expire from imessage and facetime as it’s only registered to my account and not the phone but when looking at the details for my number in settings it’s the same one. i’m really confused and concerned i’m not going to be able to use imessage and facetime soon?

2
Jeroen Wemmenhove
Newbie
1 year ago
Derek Sowden
Newbie
Derek SowdenNewbie
asked in Ask a question.

text message says failed to send…yet it gets through!

I am Using an iPhone, message seems to go to other iPhones ok yet to android phones give error message “Not delivered”. Anyone else experiencing this?

3
andewhite
Legend
2 years ago
bevstead
Newbie
bevsteadNewbie
asked in Ask a question.

What is iD Mobile's contact number?

is there a customer service contact number for ID

47
andewhite
Legend
7 months ago
D
Newbie
DavecNewbie
asked in Ask a question.

My order was declined. Why?

Hi Very frustrated ‘customer’ here. July 2018, My wife wanted a new iPhone SE through car phone warehouse and was declined for a £15 a month tariff with no explanation as staff are not informed of the reason. We have an excellent credit rating and there should be no reason to be declined. So I tried my luck to register the phone in my name and bingo! No problem. New phone. Happy wife. 2 months later, my phone was due an upgrade and I thought i would go for the same phone and tariff as my wife’s as we were happy with the phone,service and deal. I was declined even though I am a existing customer with again no bad credit history, good salary, mortgage no credit card debts etc, confused and annoyed I was told to come back and try again in 30 days after this application had expired. So today I tried again and guess what , I was declined again!! Again no reason given, I have no financial issues whatsoever and stress I am a existing customer with my wife’s new phone with an option

48
Kash
iD Mobile Employee
7 months ago
R
Newbie
rutvikpatelNewbie
asked in Ask a question.

How to block 85222 Deal Alerts

Form last two month some messages coming from 85222 Deal Alerts and am being charged each time.Anyone have any idea how I can block or terminate these?Any assistance would be appreciated

13
Mohammed
iD Mobile Employee
9 months ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Ask a question.

What to do before asking a question?Tutorial

[h3]Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? [/h3] Then you’re in the right place. The iD Mobile Community will give you the answers you need. And you might not even have to post a new question – it might have been asked and answered already, and sitting on the Community ready and waiting for you! To check if it already exists, here’s what to do… [list=1] [*][b]Use the search bar[/b] at the top of every Community page to look for your question. Think about the key words of your question, and enter them first. You’ll then see a list of suggested questions appear below the search bar. If you’re question’s there, go ahead and tap on it! [*][b]Browse sub-categories[/b] under the ‘Menu’ bar at the top of every Community page. If you find the relevant subject area for your question, tap on it and scroll through the posts. [/list] If you’ve tried the above and definitely can’t find your questio

1504343
Daniel James Nicholson
Newbie
1 month ago
E
Civilian
eneriCivilian
asked in Ask a question.

Not able to call my number. Error: "The number you have called is not recognized"

Hi, for at least 2 weeks I have the problem, that people can not call me. The get “The number you have called is not recognized. Please check the number and dial again."I’ve been in the chat with iD several times. What we tried so far:new SIM card use the new SIM card in another phone - same issue use another SIM card in my phone - no problems sending details of 2 calls to iD tech support - they came back that they need additional information, which means another hour for me in the chatSo, I was wondering if someone else had the same problem and how you solved it?More details:iPhone XR, up to day OS joined iD 1.5 years ago (so it’s not due to recently transferring my number) making calls is no problem  sending/receiving text is no problem using mobile data is no problem issue occurs in different locations (home, work, holiday), on 3G, 4G and with WiFi call enabled.Any ideas before I jump onto another chat with the support team? Thanks. My settings (the phone numbers that try to call me

4
Kash
iD Mobile Employee
1 year ago
Andy Hampshire
Newbie
Andy HampshireNewbie
asked in Ask a question.

How do I contact ID mobile?

Hi ID, I am currently on my 2nd day sitting at home waiting for my new phone, it is doubtful that it will arrive as I should have been informed by 11am of my 1 hour delivery time slot and the DPD update just says that it is being held at my local depot for the 2nd day. I have already transferred my phone number to my new ID contract so cannot actually call anyone either. Is there anyway that you can help?

7
Mohammed
iD Mobile Employee
1 year ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Ask a question.

Welcome to the ‘Ask a question’ subforumF.A.Q.

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so that your fellow members can find and answer it. To help others help you, try and include as much info as possible in your question, including your handset type (if applicable). If you can't find your post after it’s been moved, you’ll be able to see it by clicking the ‘Topics’ category in your profile menu (to get there, click your username in the upper right-hand corner). Got a question? Then go ahead and post it below!

10075237
Eilanna MacRae
Newbie
1 day ago
Claire Pimblett
Civilian
Claire PimblettCivilian
asked in Ask a question.

Text messages not sending

I transferred to ID a few months ago, but I have a problem sending texts. Sometimes they send but are always marked as not delivered.I have read other answers to this problem and have tried both resetting network settings and checking that the number in settings is correct and then restarting but nothing is working.Would appreciate some help.

13
Mohammed
iD Mobile Employee
1 year ago
S
Newbie
shengNewbie
asked in Ask a question.

How do I claim youtube premium from Pixel 7 pro purchase

Purchased pixel 7 pro which claimed to come with 3 months Youtube premium. Where do I claim this?

7
Mohammed
iD Mobile Employee
1 year ago
S
Newbie
Suebr124Newbie
asked in Ask a question.

not receiving all text messages since ported to my old number

Since my sim changed to my old number, I am not receiving textsi did as it said and checked settings changed to my old number but it’s still not working. Please help

10
andewhite
Legend
1 year ago
W
Webexpert6
asked in Ask a question.

Buy an additional SIM for family

Can I buys an additional SIM through my existing account for my famil.?

5
andewhite
Legend
1 year ago
Darin McLean
Rookie
Darin McLeanRookie
asked in Ask a question.

Single fee to extend UK allowances to USA roaming

Hi, does ID Mobile have any plans in the near future to introduce a single charge, either as a daily, weekly, or periodic fixed rate that will allow one’s UK allowances (up to a reasonable amount) to apply to using the phone in the USA?  This is something that 3 used to offer for free in the past, and most other mobile providers offer it at a fixed price.  This would avoid being charged every time a call is made either on the ID phone from USA to the UK, or vice-versa.  Typical costs for this tend to be anywhere from £3 to £5 per day, or lower on a daily basis if purchasing a multi-day package.  I need to go the the USA but am getting worried about the cost of keeping in touch with people back home in the UK.  I won’t have any wifi or data networks to piggyback on for calling while in there.  Many thanks.

23
Mohammed
iD Mobile Employee
11 months ago
J
Civilian
James0121Civilian
asked in Ask a question.

reason for credit check failure

Dear sir/madam, I have had to use this forum to post this appeal as I am unable to find an email address for ID mobile, and I do not believe that the live chat function is adequate to resolve this issue. Recently I ordered a sim only deal from yourselves (ID mobile), specifically a 12 month contract that included unlimited texts and calls, roaming, data rollover and 30gb of data, for £10 a month. This order was placed on the 11th August 2022. Later on the 11th August I received an email stating that I had failed the credit check and therefore my order had been rejected. This came as a surprise to me, given the fact I am extremely low credit risk.I have good savings, I earn a reasonable annual income given the fact I am a student. I have also held a phone contract with Three mobile for 24 months and have never missed a payment. I would also stress that my father is a financial conduct authority registered individual, and a chartered member and fellow of the personal finance society and

15
Tom
iD Mobile Employee
5 months ago
S
Newbie
Samikins2022Newbie
asked in Ask a question.

How do I use the London underground WiFi?

Hi, How do I sign on to the London underground Wifi please?

6
C
Newbie
1 year ago
J
Newbie
Jolanta1972Newbie
asked in Ask a question.

Currys PC World Gift Card Not Working

My Currys PC World Gift Card is not working, I get an error saying "Invalid Card Status" on the Currys website. Live Chat support was not helpful at all, and told me to go to Currys support, and Currys support told me to go iD mobile support. Any help would be appreciated. Thanks.

3
Mohammed
iD Mobile Employee
1 year ago
I
Newbie
IanBealeNewbie
asked in Ask a question.

List of call charges applicable to my unlimited plan (unlimited minutes)

My sim only monthly plan has unlimited minutes.I want to know what calls / numbers are included in this and what calls will not be included.I cant seem to find a list for this.Can anyone point me at a current list please.thanks in advance. 

1
Mohammed
iD Mobile Employee
2 years ago
A
Rookie
andywills8844Rookie
posted in Ask a question.

ID Mobile's signal coverage is just terrible, & getting worse.

Since switching to ID Mobile the signal coverage on my phone is just terrible, & it’s getting worse.It doesn't matter where I am in the country ( inside or outside ), the signal on my phone is so weak, & if I am inside I can pretty much guarantee that the signal on my phone will be so weak that I won’t be able to use the internet, & sometimes it will be so weak that I won’t even be able to make calls, & this from a mobile network provider that claims to use the 3 network, & claims that their network covers 99% of the UK.The only way I can get a slightly better signal with ID Mobile is when I turn my phone to 3G only ( manual not auto ), but again, not without the problems mentioned above, but even if I do this my signal can still be full one minute & dead the next, even when I haven't even moved anywhere.Also, it seems that I’m not the only one with signal coverage issues when it comes to the ID Mobile network as masses of ID Mobile users are complaining about t

25
Tom
iD Mobile Employee
12 days ago
S
Newbie
SertabsNewbie
asked in Ask a question.

keep getting access denied to the very and little woods site

Hi hoping someone will help, I keep on getting a message whenever I try to log into my very account and I tried my old Littlewoods (same company) same message access denied  I also get this when I log into my IN&S account to buy or take out bonds that keeps logging me out saying Iv back spaced which I haven’t  is there anything I can do Thanks  

8
andewhite
Legend
1 year ago
Gail Bromley
Newbie
Gail BromleyNewbie
asked in Ask a question.

How do I actually speak to someone on the phone?

Is there a way to actually speak to someone?  I have tried the live chat feature but it doesn’t work.

12
Mohammed
iD Mobile Employee
8 months ago
Dearnie
Rookie
DearnieRookie
asked in Ask a question.

removal of free roaming charges in 2022

Are ID Mobile removing free roaming throughout Europe and introducing some form of daily charge like some of the other mobile companies or are they continuing to provide charge free roaming in Europe like O2 and Virgin?

5
Emil
iD Mobile Employee
2 years ago
Terms & Conditions
Why iD Mobile?