Question

Add ons and Caps

  • 30 March 2020
  • 1 reply
  • 160 views

Hi

I brought 40 ounds of add ons this month as we have been without WiFi. I brought each one just as the one before ran out. Yet my account has been charged for the use of normal data and has eaten through my cap thus my bill has gone up by much more than I expected. I'm not sure if this is meant to happen or not. I'm just a bit confused as I thought if I used the add ons I would not also be using my cap. I have now reached my cap and am only using an add on now and it seems to be working fine. However I got a message saying I have used 80 percent of my credit limit and soon I will not be able to use my phone (I presume for calls and texting). I obviously don't want this to happen and am just a bit confused. Any advice would be appreciated as I would not like to make this mistake again in the future. 


1 reply

Userlevel 3
Badge +5

Hi @Ejwatson 

I have sent you a private message with more information. 

Regards

Aklima 

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