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no service once reached 100% cap how can I resume service

  • 9 September 2020
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I used up 100% of my cap so they have cut off all my services so had no data or mobile phone service. what can I do to fix this?

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Best answer by Mohammed 10 September 2020, 16:28

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Mohammed
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Hello @13hstewart, 

 

If you’ve reached your cap, you can look at a plan change in the iD app/account, or purchasing an add-on for the services you require.

So if you used up all data, then purchase a data add-on for extra data this month.

 

You can raise the spend cap up to your credit limit, though, this is not cost effective as data is £10.24 per 100MB of data outside of plan usage, whereas a 1GB add-on (1000MB) is £7.00.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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