Question

2 phones 1 number

  • 26 May 2020
  • 1 reply
  • 50 views

Hi so I took a contract out 2 years ago but my phone broke rather than pay 100s for a new one I went and bought another I'd contract and only needed it for the phone so I used my old sim from the original contract and have been using the original number my 2nd contract should have ended 2 months ago but I'm still being charged and dont have the 2nd sim anymore how do I cancel 

 


1 reply

Userlevel 3
Badge +5

Hi @Hayden22 

Please contact Live Chat team are available for account related support.

They’re available between 9am – 8pm Monday to Friday and 9am- 6pm Saturday and Sunday.

Unfortunately, were working on a reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as `available`. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically.

Regards

Aklima 

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