Question

assistance

  • 16 May 2020
  • 1 reply
  • 17 views

My father passed away, I need to cancel his account. Please adviser.


1 reply

Userlevel 4
Badge +2

Hi @julia green 

Welcome to iD Community.

We are so sorry to hear about your loss.

We just need to obtain some details and a copy of the death certificate in order to close the account.

To contact us, the Live Chat team are available for account related support. They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically.

Thanks, 

Pearl

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