I hope somebody can help. I changed my plan in the app and now a new account has appeared. I have just received a 31-60 Days Collection Campaign Email asking for £14.00. My account is fully up to date. The account that isn’t mine is: Account Number 12113616.
Can someone get this sorted out for me?
Best answer by Rory
The iD Support account wasn’t following you, which may be why you weren’t able to respond to the private message. I’ve now rectified this. You may need to follow the iD Support account too before you can reply, by following this link and tapping ‘Follow’ https://community.idmobile.co.uk/members/id-support-28777