Being charged for my old plan

  • 19 November 2020
  • 1 reply

I just upgraded my plan to £49.99 a month for the iPhone 12 pro. However I’ve just checked my bank balance and £20 has just come out for my old contract? And on my billing it is saying it’s going to charge me £68! This month! As a uni student I cannot afford this! 

1 reply

Userlevel 6
Badge +9

Hi there @Megan_raoram 

Have you definitely done an upgrade on your existing contract?  Keeping your number etc?

You’d know this because if you log in to your old account your tariff should have updated there.


Or have you instead simply purchase a second brand new line with us?