I receieved my bill tgis month and found id been charged for premium rate text messages.
I called id mobile who then put a cap on my account and disabled premium rate services.
My issue is i havnt actually recieved any premium rate texts yet id mobile say i have to pay for them.
I had a call feom. Customer services yesterday who said i had to pay for the service id recieved, i advised yes i get that but i havnt recieved anything and that id mobile are allowing us to be scammed in this manner.
What are my rights? What can i do?
Customer services hung up on me so i doubt they will help.. Should i try trading standards or ofcom?
Best answer by Mohammed
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