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Being charged for texts when I have unlimited Texts

  • 15 December 2019
  • 1 reply
  • 92 views

I have unlimited texts so why am I being charged for texts 

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Best answer by Kevin 19 December 2019, 14:17

Howdy @Kathala 

Texts to standard mobile numbers and freephone text numbers would always be free.

The only texts you would be charged for are any premium texts made, any multimedia text messages sent  (i.e. picture messages), or if you were texting international numbers.

--

If you’d like us to look at your account in detail, and find out what the number was and explain why you have been charged, then it might be worth getting in touch with our Customer Services Team via the options below:

 

You could dial 0333 003 7777 for our Customer Services Team (or just 7777 from your iD Mobile SIM)


Reaching our Live Chat Team here: https://www.idmobile.co.uk/help-and-advice/contact-us


Facebook (https://www.facebook.com/idmobileuk/?ref=br_rs)
Twitter (https://twitter.com/iD_Mobile_UK)


Emailing our office at: communitysupport@idmobile.co.uk


If you're choosing to email us, please include in your email your iD Community username, your full name, home address and postcode, mobile number, and email address.


Thanks

 

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Userlevel 5
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Howdy @Kathala 

Texts to standard mobile numbers and freephone text numbers would always be free.

The only texts you would be charged for are any premium texts made, any multimedia text messages sent  (i.e. picture messages), or if you were texting international numbers.

--

If you’d like us to look at your account in detail, and find out what the number was and explain why you have been charged, then it might be worth getting in touch with our Customer Services Team via the options below:

 

You could dial 0333 003 7777 for our Customer Services Team (or just 7777 from your iD Mobile SIM)


Reaching our Live Chat Team here: https://www.idmobile.co.uk/help-and-advice/contact-us


Facebook (https://www.facebook.com/idmobileuk/?ref=br_rs)
Twitter (https://twitter.com/iD_Mobile_UK)


Emailing our office at: communitysupport@idmobile.co.uk


If you're choosing to email us, please include in your email your iD Community username, your full name, home address and postcode, mobile number, and email address.


Thanks

 

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