hi, my ID bill is usually £10 but due to the virus I’ve returned home and no longer use the sim, however I have seen that I have been charged over £19 last month while I wasn’t even using the sim, can someone explain why this is happening and how to stop it. also can I suspend my sim and activate it again once I get back to the UK?
being overcharged
Hi
Welcome to the iD Community.
Sorry to hear about your unexpected bill.
Please contact our Live Chat team who are able to look into your account for you.
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on this page, scroll down to see the Live Chat section.
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Thanks,
Pearl
Hi I haven’t seen an available person every time I check the live chat.
Userlevel 4
+10
We’ve sent you a private message just now
If you could respond there we’ll hopefully be able to clear any confusion up for you.
Reply
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more