Solved

Bill

  • 4 December 2018
  • 3 replies
  • 169 views
Christian
I payed my November bill on 30th but you have taken it again on the 3rd December will I get the money back what you have taken
icon

Best answer by Ryan 4 December 2018, 17:11

View original

3 replies

Ryan
Rank
Userlevel 6
Badge +10
Hi Christian,

Was the payment that you made on 30th November done via a manual payment? The best way to have this refunded would be to speak to our Customer Care Team or by chatting to our Live Chat team here.

Ryan
I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Christian
Every time I try to talk to someone on live chat they are busy
Ryan
Rank
Userlevel 6
Badge +10

Hey @Christian,

I'm sorry to hear that.

Please can you contact us so we can access your account and take a look at this further? When sending your email, please include your iD Community username, full name, full address, iD Mobile number and date of birth and we'll be back in touch soon.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.

Reply


Terms & Conditions
Why iD Mobile?