Thanks.
Best answer by Mohammed
View originalBest answer by Mohammed
View originalHello
It sounds like a manual payment was made after we'd already collected your Direct Debit.
We can issue a refund to you.
Could you email us on and we'll look into this for you.
Alternatively, you can contact us via Social Media, Live Chat or our Customer Service Team to request this which may be quicker.
Mohammed
Hello
Did you make a payment manually whilst a Direct Debit was due to be taken or is this a different charge?
Have you managed to get this sorted yet?
Mohammed
Hi
Please contact Live Chat team are available for account related support.
They’re available between 9am – 8pm Monday to Friday and 9am- 6pm Saturday and Sunday.
Unfortunately, were working on a reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as `available`. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically
Regards
Aklima
Good afternoon
ive paid my bill twice today by accident , please could you refund me the 45.50 I’ve over paid
my moblie number REMOVED
many thanks REMOVED
Hi
We’ll send you a Private Message now to assist you with your refund.
Will
Thank you very much ,moor you’re assistant
many thanks Richard morgan
The past few months I have been charged money for texting. I don't text. I would like a refund please. ASP
Hello
Have you tried viewing the PDF bill via the iD app/account to see what charges this is for? You can scroll down the page to view a full itemised list including numbers charged.
Mohammed
Hi there i am being charged for three contracts and only have two one was cancelled 4th june. REMOVED these are my direct/debts from my bank statement and no-dout there will be another on the 7th or 8th sept REMOVEDthen two more at end of the month but i have only got two contracts with u now check this out please and refund me the over payments,many thanks oliver febers. my bank is REMOVED
FROM REMOVED THERE ARE THREE DEBITS ENDING IN 0045. THREE ENDING IN 0042. THREE ENDING IN 0048 YET ONLY HAVE TO SIM CONTRACTS SOMETHING IS WRONG PLEASE CHECK THIS PLEASE..OLIVER
Already have an account? Login
No account yet? It's really easy to register here
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.