Question

Bill paid but no reactivation

B
Rank

I have paid my bill today. I urgently need a phone to stay in touch with relatives. It has been a few hours now and the ID still shows my bill as outstanding.

 

Does it take a long time to show? Do I need to try again? Not the best time to risk duplicate payments.

 

Person on chat says I need to wait until lock-down over?? I need a phone!

14 replies

P
Rank
Userlevel 4
Badge +2

Hi @Laura1234 ,

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

 

I request not to message me directly, as this is currently not being monitored.
cristi87
Rank

I have the same issue. I payed my bill 24 hours ago and my network is still off

P
Rank
Userlevel 4
Badge +2

Hi @Richard mcphee 

I’m sorry to see this post was not responded to.

Can you clarify if the issues are now resolved or if you still need assistance?

Thanks, 

Pearl

I request not to message me directly, as this is currently not being monitored.
A
Rank
Userlevel 3
Badge +5

Hi @Amy0490 

I have sent you a private message with more information.

Regards

Aklima

Please do not message me directly, as this is currently not being monitored.
Calumk96
Rank

I'm in the same boat anyone know how to get my services useable again ??

P
Rank
Userlevel 4
Badge +2

Hi @Calumk96, 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

 

I request not to message me directly, as this is currently not being monitored.
A
Rank

Same thing is happening to me. paid my bill in full almost a week ago and still no services. As soon as my contract is over I am leaving ID mobile. So unreliable.

A
Rank
Userlevel 3
Badge +5

@AQ2020 

 

Sorry to hear about the issues you have had. 

I have sent you a private message with more information. 

Regards 

Aklima

Please do not message me directly, as this is currently not being monitored.
Amy0490
Rank

Me to and I’ve not had a single response to email or on here 

SirMiLo
Rank

Have same. Pay yesterday but still is lock. When i try set up direct debet again i see “ You need to pay your outstanding balance of £0.00”

Laura1234
Rank

Please can someone call me regarding my paid bill 2. States i owe nothing but no sevices

Mohammed
Rank
Userlevel 7
Badge +10

Hello @bterence7,

That’s odd, you shouldn’t need to wait until then for reconnection of services.

 

It can take up to an hour or two for a payment to reflect.

Try restarting your handset but if you’re still having issues, please contact us via Social Media 

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Richard mcphee
Rank

I am in the same  boat I paid a 100 pound phone bill which I really didnt have the money but I had to pay it and that's was over 50 hours ago and my services are still off Wt feck is going on this is such a unreliable network 

A
Rank
Userlevel 3
Badge +5

Hi @SirMiLo 

Sorry to hear this.

I have sent you a private message with more details. 

Regards

Aklima

Please do not message me directly, as this is currently not being monitored.

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