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Bill Paid but services still restricted

  • 30 April 2020
  • 6 replies
  • 433 views
N
Rank

paid bill but services still restricted  

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Best answer by AklimaRahman 1 May 2020, 11:13

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6 replies

P
Rank
Userlevel 4
Badge +2

Hi @ngkent 

Sorry about the issue you’re having. 

Please can you please try a few things to see if we can get back your services.

  • Turn OFF your phone
  • Remove the SIM card out of the slot
  • Place it back in the SIM slot
  • Turn your phone back ON

Hope this helps

Thanks,

Pearl

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N
Rank

Hiya ive tried everything i couldnt get to the bank over covid19 they cut me off and sent my bill to bailiffs for £50 i paid my bill but now have no way of getting in contact with them  

A
Rank
Userlevel 3
Badge +5

Hi @ngkent 

Sorry to hear this. 

I have sent you a private message with more information. 

Regards

Aklima

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C
Rank

I am having the same thing payed my bill saying bill is £00.00 and still can't make calls 

C
Rank

Hi can someone help me please with my services that is still suspended for over 15 hours 

Rory
Rank
Userlevel 5
Badge +6

Hi @Christine Mepstead, have you tried contacting our Live Chat team to get the bar lifted?

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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