I paid my bill off through the app but today I checked my bank account and its taken it out twice. Can't ring Cs line as it shut what can I do.
Best answer by Mohammed
View originalI paid my bill off through the app but today I checked my bank account and its taken it out twice. Can't ring Cs line as it shut what can I do.
Best answer by Mohammed
View originalHello
A Direct Debit is taken 14-days (or just after) the bill is produced.
Some bank apps don’t report this until a few days later once the funds have fully cleared.
If you make a manual payment after this payment has taken (but not updated to show in your Bank App) you’ll see 2 payments taken.
1 manual payment and then 1 Direct Debit.
We wouldn’t charge 2 Direct Debits for the same account.
I’ll get someone to PM you with how we can get this resolved.
Mohammed
Already have an account? Login
No account yet? It's really easy to register here
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.