Bill paid twice

  • 12 February 2021
  • 4 replies
  • 79 views
Geo86
Rank
Userlevel 1

I paid the bill twice, once manually and once it was drawn by direct debit. What to do? 

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4 replies

Michelle
Rank
Userlevel 5
Badge +8

Hi @Geo86 

 

Your account will now be in credit, you can either leave your account in credit and next month we’ll use the credit towards your monthly payment.

Alternatively if you would like a refund, please contact our Live Chat team?  

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. 

Once you land on the page above, scroll down to see the Live Chat section.  

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. 

Once the agent is available the button appears blue, indicating that an agent is available. 

No need to refresh the page, this will happen automatically. 

 

Michelle

iD Mobile 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Geo86
Rank
Userlevel 1

Hi thanks for the reply, I would prefer to get my extra money back. Thanks 

Geo86
Rank
Userlevel 1

Hi!

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Geo86 

If you would like a refund as your account is in credit, please contact our Live Chat | iD Mobile Network team who will be able to assist you with this.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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